eCourts Blog Series: One-of-a-kind eFiling solution automates manual processes for California Courts

As an Enterprise Content Management (ECM) solution provider, we have been solving complex problems, integrating disparate systems and driving efficiencies for the last 20 years. One solution that we have developed for the Superior Courts in the State of California epitomizes these efforts by connecting multiple state agencies and creating automation efficiencies in what used to be a manual process prone to delays and exceptions.

The State of California Department of Child Support Services (DCSS) works directly with the Superior Courts of CA on a regular basis. Filings are submitted from DCSS to the courts for processing and approval, and they typically consist of documents for requesting types of judgments or parental obligations specific to child support.

Last year DCSS mandated that the courts start moving towards an electronic interchange for transmitting the filings (documents and associated metadata) between the agencies. With our customer partners at the Superior Courts in California, we reviewed the current process and requirements, devised a plan, and implemented a solution to automate the receiving, processing and transmitting of the packages. The solution consisted of the following steps in the process: Continue reading

eCourts Blog Series: Web Calendar Integrations with ILINX Builds Court Solutions

Web Calendars are commonly used in courts around the county. Usually an extension of the Case Management System, the electronic calendar allows judges, commissioners and clerks to electronically view what cases are heard in various departments each day.

Directly integrating a Document Management System, like ILINX, with the Case Management System, and by extension the Web Calendar, provides benefits achieved in the courtroom. Working in the familiar Case Management System, integration allows judges and commissioners to sort the calendar according to their needs/criteria to quickly retrieve critical and relevant data. Clips designated in ILINX allow targeted content to come to the top, while the standard search provides a sort from newest to oldest.

The combination of the Web Calendar and the ILINX Document Management System provides a comprehensive view of party and case records. Associated cases, linked through the party ID, show in the result set and give the judge or commissioner a comprehensive view of the case.

The Web Calendar can also designate when a case has been heard. As cases are completed in the courtroom, the Web Calendar is updated to reflect heard cases. This enables anyone in the court to know the status of a particular courtroom or department.

Having images available directly through the Web Calendar enables multiple people to view the document at the same time. In a paper world, a document has to be passed back and forth among parties in the courtroom. With the electronic courtroom, multiple people are able to access the same document through ILINX.

ImageSource has some great court success cases. To learn more about Web Calendar integration, see the case study for Superior Court of California, Stanislaus County.

Debbie Horton, ECMP, CAPTUREP
Project Manager
ImageSource, Inc.

ImageSource Migrates State Retirement System from Legacy ECM to ILINX ECM

ImageSource recently upgraded a state retirement agencies’ legacy content management system to an ILINX platform; utilizing ILINX Capture for imaging, ILINX Content Store for their repository and ILINX Advanced Report Management (ARM) for COLD report processing. The ILINX product suite provided this organization with a cost-effective alternative to upgrading their legacy system that has met or exceeded all imaging requirements they had with their previous system. The ImageSource professional services team successfully utilized our project management methodologies to analyze business processes, engineer a new system with the latest technologies and execute a smooth transition from one system to the next without missing a beat.

The organization had over two million images to migrate from the old repository to ILINX Content Store. ILINX Export, software developed by ImageSource to extract, convert and migrate data and documents from ECM systems, along with stringent project management and auditing methodologies ensured every critical document was readily available in the new system.

ILINX Capture and ILINX Content Store integrated with the public employees’ internal retirement system, providing image enablement with one-click retrieval for related files, the ability to launch ILINX Capture from the internal retirement system and a contribution link for Microsoft Word documents. The imaging system also integrates with the website for direct import of information received from the “contact us” section.

The organization has completely moved to the ILINX platform and is thrilled with how easy the new system was to learn from both an administration and end-user standpoint. Organization employees were also impressed with the migration process, the project management methods and documentation and are excited about the strong ImageSource partnership going forward.

Debbie Horton
Project Manager
ImageSource, Inc.

Exciting BPM Workflow Discovery Workshop

If you have a Business Process Management (BPM) workflow project coming up soon, don’t miss the Nexus 2011 conference in Bellevue, Washington on November 3rd and 4th.  One of our teams is conducting a BPM workflow discovery workshop that is built entirely on audience participation.

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ECM Projects and Oracle I/PM 11g

Oracle recently announced the release of version 11g for their I/PM (Imaging and Process Management) software. With 11g, Oracle now provides a complete vision for image enabling the enterprise.

What does this mean from an ECM Project Management point of view?

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City of Richland – InfoWorld Top 100 IT Projects Recognition

 Every year, the InfoWorld 100 Awards celebrates 100 IT organizations that have implemented and integrated technologies in innovative ways in pursuit of concrete business goals.

The City of Richland streamlined its operations, launching an ECM initiative in partnership with ImageSource, integrating technology from Oracle, ABBYY, Cardiff and ImageSource ILINX, to automate workflow and transition the city away from paper-based processes.

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