As an Enterprise Content Management (ECM) solution provider, we have been solving complex problems, integrating disparate systems and driving efficiencies for the last 20 years. One solution that we have developed for the Superior Courts in the State of California epitomizes these efforts by connecting multiple state agencies and creating automation efficiencies in what used to be a manual process prone to delays and exceptions.
The State of California Department of Child Support Services (DCSS) works directly with the Superior Courts of CA on a regular basis. Filings are submitted from DCSS to the courts for processing and approval, and they typically consist of documents for requesting types of judgments or parental obligations specific to child support.
Last year DCSS mandated that the courts start moving towards an electronic interchange for transmitting the filings (documents and associated metadata) between the agencies. With our customer partners at the Superior Courts in California, we reviewed the current process and requirements, devised a plan, and implemented a solution to automate the receiving, processing and transmitting of the packages. The solution consisted of the following steps in the process: Continue reading →
As a Project Manager at ImageSource, it is my job to educate and guide stakeholders to the best solution based on budget, timelines and requirements. Having previously worked as a consultant at ImageSource, I’ve worked with the stakeholders of an organization to outline the scope of an Enterprise Content Management (ECM) solution for their business. During this process, our project management team conducts interviews of the users as well as workshops. The workshops help to demonstrate what is necessary for the organization to become more efficient rather than having unnecessary features, which, at times, can cause more work. As ECM technology continues to advance, more and more features become available and included in products. During the workshops, stakeholders must make tough decisions on what features are needed verses those that would just be nice to have.
Once these requirements are identified, our next objective is to review the products available, such as ILINX, IBM and Oracle, that will cover all the features the business needs to become more efficient. Currently on the market are several out-of-the-box software options that may fulfill some of the requirements needed. However, most organizations, small or large, have business processes that are unique and require configurable workflow options, database links and/or specific security requirements. Software that has this functionality ranges in licensing costs, software costs and implementation costs. It is important to have the requirements clearly identified from the beginning so that when the organization begins to review the software demos and proof of concepts, the best and most cost efficient solution is selected.