One area of Project Management that I feel is often overlooked is the presentation of information. This applies to both presenting to your immediate project team members as well as the project stakeholders. The value of providing good presentations to your audience reinforces their confidence in you as the Project Manager, and it also builds credibility within the Project Team.
I recently attended a class on Presentation Skills provided by Dr. James Brown. He stressed a number of points that I believe are the key to the successful delivery of a presentation, and here are my top takeaways:
Everyone likes to feel like they are important; Family, Friends, Co-Workers, but especially our Customers! How we communicate their importance, what is said and how it is finally interpreted, can be more difficult than it seems.
Once in a great while a speaker tells you something that sticks with you, and really helps you improve your game. Several years ago at a Project Management Institute dinner I heard Carl Pritchard tell a story that has helped me many times.