The company you’re working for or consulting for will most likely be sued at some time given today’s litigious environment. As ECM project manager are you knowledgeable and do you have the proper documentation (records of ediscovery, document retention, disposition, etc.) that is required to mitigate the risks in a lawsuit?
A while back I had a discussion with an Eastside ARMA member about the challenges of making recommendations for ERM systems and that I was looking for a standard to help drive the importance of good recordkeeping and governance. She suggested I look at the Generally Accepted Recordkeeping Principals (GARP) standards to use as part of the analysis.
Here is a follow up on my post of June 29, 2009. This follow up focuses on the section referenced by “Change Management (People)” where ECM projects sometimes include significant business process changes that require the user community to change the way they work. In this case, the success of the project will be dependent upon user acceptance of the new system and their adoption of new processes, challenges to the way they work, and their feeling for their job security.