eCourts Blog Series: One-of-a-kind eFiling solution automates manual processes for California Courts

As an Enterprise Content Management (ECM) solution provider, we have been solving complex problems, integrating disparate systems and driving efficiencies for the last 20 years. One solution that we have developed for the Superior Courts in the State of California epitomizes these efforts by connecting multiple state agencies and creating automation efficiencies in what used to be a manual process prone to delays and exceptions.

The State of California Department of Child Support Services (DCSS) works directly with the Superior Courts of CA on a regular basis. Filings are submitted from DCSS to the courts for processing and approval, and they typically consist of documents for requesting types of judgments or parental obligations specific to child support.

Last year DCSS mandated that the courts start moving towards an electronic interchange for transmitting the filings (documents and associated metadata) between the agencies. With our customer partners at the Superior Courts in California, we reviewed the current process and requirements, devised a plan, and implemented a solution to automate the receiving, processing and transmitting of the packages. The solution consisted of the following steps in the process: Continue reading

eCourts Blog Series: Web Calendar Integrations with ILINX Builds Court Solutions

Web Calendars are commonly used in courts around the county. Usually an extension of the Case Management System, the electronic calendar allows judges, commissioners and clerks to electronically view what cases are heard in various departments each day.

Directly integrating a Document Management System, like ILINX, with the Case Management System, and by extension the Web Calendar, provides benefits achieved in the courtroom. Working in the familiar Case Management System, integration allows judges and commissioners to sort the calendar according to their needs/criteria to quickly retrieve critical and relevant data. Clips designated in ILINX allow targeted content to come to the top, while the standard search provides a sort from newest to oldest.

The combination of the Web Calendar and the ILINX Document Management System provides a comprehensive view of party and case records. Associated cases, linked through the party ID, show in the result set and give the judge or commissioner a comprehensive view of the case.

The Web Calendar can also designate when a case has been heard. As cases are completed in the courtroom, the Web Calendar is updated to reflect heard cases. This enables anyone in the court to know the status of a particular courtroom or department.

Having images available directly through the Web Calendar enables multiple people to view the document at the same time. In a paper world, a document has to be passed back and forth among parties in the courtroom. With the electronic courtroom, multiple people are able to access the same document through ILINX.

ImageSource has some great court success cases. To learn more about Web Calendar integration, see the case study for Superior Court of California, Stanislaus County.

Debbie Horton, ECMP, CAPTUREP
Project Manager
ImageSource, Inc.

How to choose the best ECM solution for your organization

As a Project Manager at ImageSource, it is my job to educate and guide stakeholders to the best solution based on budget, timelines and requirements. Having previously worked as a consultant at ImageSource, I’ve worked with the stakeholders of an organization to outline the scope of an Enterprise Content Management (ECM) solution for their business. During this process, our project management team conducts interviews of the users as well as workshops. The workshops help to demonstrate what is necessary for the organization to become more efficient rather than having unnecessary features, which, at times, can cause more work. As ECM technology continues to advance, more and more features become available and included in products. During the workshops, stakeholders must make tough decisions on what features are needed verses those that would just be nice to have.

Once these requirements are identified, our next objective is to review the products available, such as ILINX, IBM and Oracle, that will cover all the features the business needs to become more efficient. Currently on the market are several out-of-the-box software options that may fulfill some of the requirements needed. However, most organizations, small or large, have business processes that are unique and require configurable workflow options, database links and/or specific security requirements. Software that has this functionality ranges in licensing costs, software costs and implementation costs. It is important to have the requirements clearly identified from the beginning so that when the organization begins to review the software demos and proof of concepts, the best and most cost efficient solution is selected.

Jen Hilt
Project Manager
ImageSource, Inc.

ImageSource Migrates State Retirement System from Legacy ECM to ILINX ECM

ImageSource recently upgraded a state retirement agencies’ legacy content management system to an ILINX platform; utilizing ILINX Capture for imaging, ILINX Content Store for their repository and ILINX Advanced Report Management (ARM) for COLD report processing. The ILINX product suite provided this organization with a cost-effective alternative to upgrading their legacy system that has met or exceeded all imaging requirements they had with their previous system. The ImageSource professional services team successfully utilized our project management methodologies to analyze business processes, engineer a new system with the latest technologies and execute a smooth transition from one system to the next without missing a beat.

The organization had over two million images to migrate from the old repository to ILINX Content Store. ILINX Export, software developed by ImageSource to extract, convert and migrate data and documents from ECM systems, along with stringent project management and auditing methodologies ensured every critical document was readily available in the new system.

ILINX Capture and ILINX Content Store integrated with the public employees’ internal retirement system, providing image enablement with one-click retrieval for related files, the ability to launch ILINX Capture from the internal retirement system and a contribution link for Microsoft Word documents. The imaging system also integrates with the website for direct import of information received from the “contact us” section.

The organization has completely moved to the ILINX platform and is thrilled with how easy the new system was to learn from both an administration and end-user standpoint. Organization employees were also impressed with the migration process, the project management methods and documentation and are excited about the strong ImageSource partnership going forward.

Debbie Horton
Project Manager
ImageSource, Inc.

How to Increase ECM Team Efficiency

In the course of doing some work for one of our partners – we were asked to take a look at the existing workload for their ECM team.  This particular ECM team has done a great job maintaining and integrating ECM components from a variety of vendors.  As typical in such an environment – we found that everyone on the team had primary support duties for at least one component, and was involved in customer support issues or updating /enhancing one or more of the company’s ECM products on pretty much a daily basis.  Continue reading

“Economize” Your ECM Investment by Making Your Datacenter “Green”

In today’s economy, Information Technology departments for both private and public entities are looking at ways to reduce costs. Many companies, cities, states and other local governments also have environmental concerns about their data centers and have “green” initiatives underway to make their data centers more environmentally and economically friendly. Both can be achieved through system/server virtualization.

Continue reading